Return Policy

ALL SALE ARE FINAL. Because all our products are made-to-order based on the options you select, NO cancellations, exchanges, or returns will be accepted once your order goes into production.

Exchange
If an item arrives damaged we must be notified as soon as the item arrives up to 5 days of receipt so that you can be sent a new item.
Please submit a photo showing the damage as well as your order number to: support@ubackdrop.com and we will get back to you as soon as possible!

PRINTING DETAILS

We do not color match. Colors may vary from material to material and will vary slightly from what you see on screen.

Once a proof is sent and you cancel an order you will be charged for the proof fee. Cost is $20.00 per proof
Once an order goes into production, cancellation is no longer possible. 

Typographical / Spelling / Grammar Errors:

Ubackdrop is not liable for any typographical, spelling, grammar errors, etc. Please ensure all wording is proofed and corrected if necessary. All proofs are final.

Color differences:

Color is a perception that is different for everyone, we cannot guarantee an exact color match. Additionally, because of differences in the ink batch, print media, and color profile settings on our printers, your logo may not be the exact color as what appears on your computer screen.

To start a return, you can contact us at support@ubackdrop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return and refund questions at support@ubackdrop.com.

Warehouse Address: Yangchenghu Middle Road
Xiangcheng, SuZhou 215000,
China
Phone Number: +8615895568291

Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.